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FAQs – Platinum Credit Uganda Ltd
Welcome to finance Financial Services.

FAQs

Why do you continue deducting even after one completes the loan?

The payroll code is removed by the employer. Platinum Credit follows up with the employer to remove the code and processes refunds for all over-deducted customers. The refunds are paid within 3 days from when Platinum Credit receives the over deducted amounts.

If I apply today, when can I get the money?

Upon approval from ones employer, turnaround is in 24 hours.

When will I get a copy of my loan agreement/ loan schedule?

While processing your loan, our head office will call you to confirm the loan details. In the event that the details the head office has are not similar to what you know, the loan will NOT be paid until you have fully been made to understand all the loan terms.

Why do you continue deducting even after one completes the loan?

The payroll code is removed by the employer. Platinum Credit follows up with the employer to remove the code and processes refunds for all over-deducted customers. The refunds are paid within 3 days from when Platinum Credit receives the over deducted amounts.

If I apply today, when can I get the money?

Upon approval from ones employer, turnaround is in 24 hours.

When will I get a copy of my loan agreement/ loan schedule?

While processing your loan, our head office will call you to confirm the loan details. In the event that the details the head office has are not similar to what you know, the loan will NOT be paid until you have fully been made to understand all the loan terms.
After the confirmation call, your loan will be paid and a loan schedule made available at our branch. It can be picked any time but preferably at the time you are withdrawing your cash from the bank. The loan agreement will also be at the branch 3 days after the loan has successfully been processed.

Do you give loans to customers who already have running loans?

We offer top up loans to cater to our clients with running loans. This ensures our clients do not have to wait to clear their loans to get more funding.

If I take a loan of 60 months but return the money after 3 months, what will happen?

     

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    • Platinum credit encourages customers to clear their loans before the signed loan term. This is because our loans are designed to respond to people’s emergencies. When the emergency is over, the customer can return the money to the Platinum Credit Limited account and they will not be charged interest for the period remaining of the loan term.

    In addition, where a customer takes a loan from us but for any reason decides to return the money within 3 days of loan disbursement, we will not charge that customer any interest. We call this cool off! Administration fees will apply

When do you start counting 24hrs?

The 24 hours begins upon approval by ones employer

What happens if you give me a loan and I drop off payroll or I am terminated?

     

  • We understand that dropping off payroll is not your wish and is beyond your control. We will encourage you to come back to us so that we discuss the options available to you.However, where you are terminated or deliberately struck off payroll for resignation and performance related reasons, we will expect you to pay back the loan in its original structure or by way of a new payment plan.

Frequently Asked Questions
More questions? We have Answers. Call 0200 300500